What are the clinic hours?
Monday-Saturday by appointment only.
Do we need a referral to be seen at your clinic?
You do not need a referral to be seen at our clinic unless your insurance requires it. It is your responsibility to obtain a referral from your primary care physician.
How do I make an appointment?
Click the Contact Us button on our website and follow the prompts. If you are a current client, you can use your client portal to request an appointment.
How do I get in touch with my provider?
You can connect with your therapist directly by using secure messaging through your client portal. Here is a link to Complete Guide to the Client Portal in Simple Practice: https://support.simplepractice...
A message may be left on the general voicemail which is monitored regularly. In the event of an emergency, contact your family physician, call 911 or proceed to the nearest emergency room.
What are limits on confidentiality for children and adolescents in therapy?
It is the procedure at Maple Grove Therapy and Wellness that when a therapist treats children or adolescents, to ask their parents or guardians to agree that most details of what their children or adolescents tell the therapist will be treated as confidential. However, parents or guardians do have the right to general information about how therapy is going. The therapist may also have to tell parents or guardians about information if their children or others are in any danger. If this situation comes up, the therapist will discuss it with the child or adolescent first before talking to the parents or guardians.
What is the appointment cancellation policy?
- You are required to cancel your appointments 24 hours prior to your scheduled appointment. If you cancel within 24 hours of your appointment then it will be considered a Late Cancellation.
- Late Cancellations: 24 hours notice must be given for canceling appointments or you will be billed a flat fee of $50.00.
- If you are able to reschedule within 48 hours/2 business days of your original appointment time, this fee will be waived.
- No Shows: If you do not come to your scheduled appointment and do not contact your therapist to cancel, you will be billed a flat fee of $75.00. If you have a regularly scheduled session with a practitioner and have more than one late cancel or no show in a short amount of time MGTW and practitioner reserves the right to charge for a full session and/or you may forfeit your regular scheduled time.
- Exceptions to this policy will be made on a case-by-case basis as well as for illness, family illness, emergency, and weather. If either of these fees is a hardship you can discuss options with your therapist.
How do I cancel my appointment?
If you need to cancel and it is more than 24 hours before your scheduled appointment, use your client portal to cancel your appointment. If it is less than 24 hours of your scheduled appointment, use secure messaging and contact your clinician. A late cancellation fee may apply to all appointments canceled within 24 hours of your scheduled appointment. If you are having difficulty with the client portal, you can also call our main line and leave a voicemail. Voicemails are monitored throughout the day.
How do I access my portal? What do I do if I forget my password?
Please utilize the link to access the Complete Guide to Client Portal to help troubleshoot any accessibility issues:
Questions about telehealth?
Please utilize this link to Simple Practice’s Guide to Telehealth:
What insurance plans are accepted?
- Health Partners
- Blue Cross Blue Shield
- Cigna
- UCare
- Optum
- United Health Care
- Medica
- UMR
- Medical Assistance (MA)
- Sanford Health
- First Health
- Multiplan
It is the insurance members responsibility to verify coverage and benefits.
What questions should I ask when I call my insurance provider?
- Is Maple Grove Therapy and Wellness and my provider in-network?
- Do I have mental health benefits?
- Is there a limit to the amount of therapy sessions my insurance allows?
- What is my deductible and has it been met?
- What do I owe once my deductible has been met?
What if I want to do the self-pay option?
You have the option to self-pay and will be required to complete paperwork if you are making the choice not to use your insurance benefits. There is the potential for sliding scale payment options upon request if you are under financial hardship.
What are the billing codes that I see on my EOB?
- Diagnostic intake: 90791
- 30 minute session: 90832
- 45 minute session: 90834
- 60 minute session: 90837
- Family therapy: 90846/90847
- Interactive complexity code: 90875
- Medical Nutrition Therapy (initial assessment): 97802
- Medical Nutrition Therapy (re- assessment): 97803
- Chemical Health Assessment: 99409
How do I pay my bill?
Maple Grove Therapy and Wellness requires you to put a Credit Card stored on your SECURE client portal (only the last 4 digits kept in file) through our Electronic Health Record system (Simple Practice). When you enter in your credit card information during the intake process, you are CONSENTING for it to be charged when you have an invoice or balance.
Services are first run through insurance benefits before individual financial responsibility can be determined. Thereafter, an invoice is created for any remaining balance (copays, co-insurance, deductibles) and then payments will be processed.
If you do not want the credit card on file to be charged, a payment is required at the time of session in the form of a check made payable to Maple Grove Therapy and Wellness. Cash is NOT accepted.”
Fee Schedule
There is a standard fee for initial intake, assessment, psychotherapy and other professional services. Please ask for a fee schedule for details.
What is Coordination of Benefits (COB) and why is it important?
Sometimes, two or more insurance plans work together to cover the cost of services. Insurance companies coordinate benefits to avoid duplicate payments and overpayments and to establish the order in which insurance plans should pay. It is important to inform your health insurance carrier anytime you or anyone on your plan adds or drops other health insurance. Often times, insurance sends you a form asking if you have more than one health insurance plan. It is important to respond to this form, even if the answer is no.
If you do not confirm your existing coordination of benefits with your insurance carrier when they send you a request, or if you do not update your insurance carrier when you add or drop other health insurance, your insurance company may deny coverage of services until you do so, leaving you responsible for 100% of the cost of services.
What is a good faith estimate?
The good faith estimate shows the list of expected charges for items or services from your provider or practice. Because the good faith estimate is based on information known at the time your provider or facility creates the estimate, it won’t include any unknown or unexpected costs that may be added during your treatment. If you do not have insurance and are utilizing a private pay/self pay agreement, your provider will provide a GFE for you at the start of treatment. You may ask your provider for a good faith estimate verbally or in writing.
Generally, the good faith estimate must include expected charges for:
- The primary item or service
- Any other items or services you’re reasonably expected to get as part of the primary item or service for that period of care.